Refund Policy

This Refund Policy describes how refunds work for purchases made through whyismywebsiteslow.com. If you purchase through a payment provider (such as Paddle), the refund may be processed by that provider, but the policy below describes our intent and how to request help.

One-time purchases

If you purchase a one-time digital product (for example, a report unlock), and you experience an issue that prevents access to what you paid for, contact us and we’ll make it right—typically by fixing access or issuing a refund when appropriate.

Subscriptions

• You can cancel a subscription to prevent future renewals.
• Where applicable, refund requests are evaluated case-by-case (for example, duplicate charges or billing errors).

Services

If you purchase a service (for example, implementation help), refund eligibility depends on the scope of work and whether work has begun. Any specific terms shown at checkout or in a written statement of work will control.

How to request a refund

Reply to the receipt email from your payment provider with your request and the reason. If you no longer have the receipt email, use the site to locate the appropriate contact route and include your order identifier so we can find the purchase.